Refund Policy

Digital products

Everything sold here is a digital file delivered instantly. Because access is immediate and permanent, sales are generally final. We still want every buyer treated fairly, so the exceptions below always apply.

When you get a refund

• You were charged more than once for the same product.
• The file is corrupted, empty or unreadable and cannot be replaced.
• You never received access and we cannot deliver the product to you.
• The product is materially different from what the sales page described.

When we cannot refund

• You changed your mind after downloading the file.
• You bought the wrong product but the correct one is available to you.
• The product met its description but did not match a personal expectation.

Who issues your refund

Your payment goes directly to the seller you bought from, it settles into their own Paystack account, not into a CreatorOS Africa balance. That means the seller is the one who issues refunds, from their own Paystack dashboard. CreatorOS Africa cannot refund a purchase on a seller's behalf because we never hold the money.

How to request one

Use the “Request a refund” link on your download page, or email the seller at the support address on their sales page, within 14 days of your purchase. Include the email you used at checkout and the payment reference from your receipt. Sellers are expected to respond within 3 business days.

Timing

Approved refunds are returned through Paystack to the original payment method. Banks typically take 5 to 10 business days to post the money back to your account.

Chargebacks

Please contact the seller before raising a chargeback with your bank. Most issues are resolved faster directly, and disputes can delay a resolution by several weeks. If a seller ignores a legitimate refund request, email support@creatoros.africa , we can't move the money, but we do act on sellers who don't honour this policy.